FAQ

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Business Inquiries

The RealGifts Gift Shop is a mobile-friendly gifting plugin that connects online...
The RealGifts Gift Shop is a mobile-friendly gifting plugin that connects your app or web service with product vendors. RealGifts provides a complete, end-to-end solution that allows your users to instantly access best-selling products from top brands, create personal wish lists, and send real tangible gifts across both mobile applications and traditional websites. RealGifts adds a new level of user-to-user interaction by combining the simplicity of virtual goods with the impact of physical eCommerce.
First, sign up for a Gift Shop account. Log into your...
First, sign up for a Gift Shop account. Log into your account and download the RealGifts Kit. Inside you'll find simple step-by-step instructions and a Test Page complete with copy-paste examples to help you get your store up and running today.
Yes, you are able to configure which types of products are displayed to your...
Yes, you are able to configure which types of products are displayed to your users. Select from popular brands and tailor the content of your store to best suit your audience.
Yes, we have products available for both US and international...
Yes, we have products available for both US and international delivery. International users may purchase gifts for recipients based in the US and vice versa.
Yes, we offer a built-in Wish List feature that can be enabled for your users...
Yes, we offer a built-in Wish List feature that can be enabled for your users. Once enabled, your users can start building a wish list that others will be able to browse. Users can then purchase a gift for another user from their wish list.
Users pay directly through your store using any major credit card, PayPal, or credits...
Users pay directly through your store using any major credit card, PayPal, or credits. With built-in transactions, users never have to leave your site. You may also integrate your own payment system - please contact us to discuss the details.
Please sign up if you would like to add your items...
Please sign up if you would like to add your items into this store. We'll review your request and get back shortly.
Please sign up if you would like to add this store...
Please sign up if you would like to add this store to your site or app. We'll review your request and get back shortly.

Buying Gifts

Yes, when adding items to your Wish List you may simply...
The recipient is notified of their gift by message and email...
The recipient is notified of their gift by message and email, and receives a link to accept the gift online. If your gift is not accepted by the recipient after 30 days, you will receive store credit so that you can send a gift to someone else.
Yes, you can add a note to your gift during checkout. Look...
Yes, you can add a note to your gift at the last step of checkout. Look for the Message field and press "Add". Your message will display to the recipient privately and will also be delivered on a note with your gift when possible.
Yes, they're really real. These are not just virtual gifts...
Yes, they're really real. These are not just virtual gifts, with of course the exception of items in the Virtual Gifts category. For example, the recipient actually receives jewelry to wear, cookies to eat, and spa credits to enjoy.
Yes, we have products available for both US and international...
Yes, we have products available for both US and international delivery. International users may purchase gifts for recipients based in the US and vice versa.
In some cases, PayPal authorizes an amount that is enough...
In some cases, PayPal authorizes an amount that is enough to cover the total price plus sales tax. Sometimes sales tax is not applicable and will therefore not be charged in the final price when you confirm your order.
This is normal and should resolve on its own shortly...
This is normal and should resolve on its own shortly. Depending when your order is placed, it can sometimes take a few days for PayPal or your credit card provider to update the transaction status.
Gifts are scheduled for the next available delivery date...
Gifts are scheduled for the next available delivery date. Some gifts like flowers are delivered same-day or within 1-3 business days, while other items may take 3-5 business days or more to arrive via post. Delivery times vary by item and depend on when the recipient accepts their gift, so we cannot guarantee specific delivery dates. However, if you have a special request, we may be able to accommodate you. Please contact us here.

Receiving Gifts

Yes, when adding items to your Wish List you may simply...
When others view your profile they'll see a button to send...
When others view your profile they'll see a button to send you a gift. When the store loads, your Wish List is displayed to the buyer and your selected items are also marked with a red heart throughout the store.
The gift packaging will display RealGifts or the name of...
The gift packaging will display RealGifts or the name of one of our vendor partners, such as a cookie company. We do not advertise the buyer name or details on the gift packaging, with the exception of a note that may be included with some gifts, such as floral arrangements.
You will receive a message on this website and an email...
You will receive a message on this website and an email with a link to accept your gift. Please check your email Spam/Junk filter. If you require assistance, please contact us here.
Yes, we would love to hear your thoughts on new categories...
Yes, we would love to hear your thoughts on new categories. Please submit your category requests here.
Depending on the type of gift and delivery status, we may...
Depending on the type of gift and delivery status, we may be able to accommodate an exchange for store credit. Items that have not yet been redeemed or have not yet been sent for delivery are generally eligible for exchange. Please contact us here.
Not typically, although we are sometimes able to fulfill...
Not typically, although we are sometimes able to fulfill special requests through our vendor network. Please contact us here.

Other

Thanks for taking the time to read all the way through our FAQ...
Thanks for taking the time to read all the way through our FAQ! If you have a more detailed question, or perhaps a general question not yet addressed, don't be afraid to reach out and we'll be happy to get in touch.