Privacy — Your Privacy Is Important To Us

These policies describe our data handling practices. Please take a moment to review how we use and protect your personal information.

This privacy statement ("Privacy Policy") covers the RealGifts software applications and services ("RealGifts"). The RealGifts software applications, the web sites and (the "Site") and the services available on the Site and services made available by partners through the RealGifts JavaScript client and API or any of our plugins or services are owned and operated by RealGifts (the "Services"). ("RealGifts", "we", "us", "our"). We know that you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our privacy policy. By using the RealGifts Site or Services, whether through the Site or through an integration with our partners, by submitting information or using any of our Services, you are accepting the practices outlined in this Privacy Policy.

What Does This Privacy Policy Cover?

This Privacy Policy covers our treatment of personal information that we gather when you use the RealGifts Site or Services. Also, this Privacy Policy covers our treatment of any personal information that our business partners share with us. This policy does not apply to the practices of third parties that we do not own or control, or to individuals that we do not employ or manage.

What Personal Information About Users Do We Collect?

Our primary goal in collecting personal information is to personalize and improve our service. We collect the following types of information from our users:

  • Information You Provide to Us:

    We may receive, store, and use any information you enter or provide to us through your use of our Site or Services in any other way. For example, in order for you to use our Site or Services, you may need to access, authorize, or interact with our Site or Services or complete a registration form, which may collect your name, email address, billing address, delivery address, phone number, and/or payment-related information such as credit card numbers or third-party payment gateway user identifiers, and/or your web URLs, API access credentials or data, communication preferences, or personal preferences such as size, color, or other details of gifts. If you do not wish to send or receive gifts, you can choose not to provide us with certain information, but then you may not be able to enjoy many of our special features. We refer to this information as "Order Information."

  • Automatic Information:

    We may receive, store, and use certain types of information whenever you interact with us, including Order Information or other personal information provided to us by our partners or affiliates, and this information may be required in order to enable your use of our Site or Services. When you visit the Site or Services, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site or Services, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site or Services, and information about how you interact with the Site or Services. We refer to this automatically-collected information as “Automatic Information.”

    We collect Automatic Information using the following technologies:

    • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit
    • "API inputs" are URL, query string, JavaScript, cookie, or other programmatic parameters that a partner or affiliate may provide in order to enable a feature for a user.
    • “Log files” track actions occurring on the Site or Services, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site or Services.

    Generally, our service may automatically collect usage information, such as the numbers and frequency of visitors to our Site or Services. This data is typically used in the aggregate, that is, as a statistical measure, and not in a manner that would identify you personally. This type of collective data enables us to determine how often users use parts of our Site or Services, so we can make RealGifts appealing to as many users as possible. In addition, we may provide statistical information, not information about you personally, to our partners about how our users, collectively, use RealGifts. We may share this type of statistical data so that our partners also understand how often people use certain areas of our Site or Services, so that they, too, may provide you with an optimal user experience.

  • E-mail Communications:

    We may receive a confirmation when you open an e-mail from us if your computer supports this type of program, in order to help us make e-mails more interesting and helpful. We may also send out emails with news or promotions. If you do not want to receive e-mail or other mail from us, please notify us by e-mail at and include sufficient information for us to identify your account.

How Do We Use Your Personal Information?

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Order Information and Automatic Information.

We use the Order Information that we collect generally to fulfill any orders placed through the Site or Services (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Enable features and core activity notifications of our Site or Services;
  • Customize the content you see;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have configured with us, provide you with information or notifications relating to our products or services that we believe may be of interest to you based on your activity with our Site or Services.

In addition to enabling the features of our Site or Services, we use the Automatic Information to help diagnose problems with our servers, analyze trends, for security purposes and to help us screen for potential risk and fraud prevention (in particular, your IP address), and to administer the Site or Services, including to improve and optimize our Site or Services (for example, by generating analytics about how our customers browse and interact with the Site or Services, and to assess the success of our marketing and notifications).

Your Personal Information may be retained as long as necessary for our legal and tax record-keeping requirements, for relevant security and statistical purposes and analysis, and to fulfill any obligations and requirements in providing our services and communications to you and our partners.

Will We Share Any of the Personal Information We Receive?

We neither rent nor sell your Personal Information to anyone. We share your Personal Information only with your consent or to our business partners and affiliates as described below:

  • Affiliated Businesses We Do Not Control:

    We are affiliated with a variety of businesses and work closely with them in order to provide our services to users. We only share Personal Information that is necessary for the affiliate to provide such services, which in the case of gift deliveries, is usually the recipient's delivery address, email, or phone number. Our affiliates generally are required to provide the same level of privacy protection that we do and they generally do not share or use Personal Information for any purpose other than for providing the services and communications with the recipient.

  • Personnel:

    Our personnel (including, for the avoidance of doubt, consultants and/or contractors) may have access to Personal Information while carrying out their duties in the normal course of our company business, and are subject to our privacy and security practices.

  • Agents:

    We may employ other companies and people to perform tasks on our behalf and may need to share your Personal Information with them to provide services to you, and are subject to our privacy and security practices.

  • Promotional Offers:

    We may send offers to certain qualifying users on behalf of other businesses, and these offers are usually related to something we think you will enjoy based on your previous interactions or Personal Information. However, if and when we do so, we generally seek to provide as little information as possible for the other business to provide their offer. If you do not wish to receive these offers, please notify us by e-mail at

  • Business Transfers:

    In some cases, we may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that is transferred. Moreover, if our company, or substantially all of our assets, were acquired, customer information (including Personal Information) would be one of the assets that is transferred or acquired by a third party.

  • Protection of RealGifts and Others:

    We may release Personal Information when we believe in good faith that release is necessary to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise enforce or apply our Terms of Use and other agreements, or protect the rights, property, or safety of RealGifts, our employees, our users, or others.

Do Not Track

Please note that we do not alter the data collection and use practices of our Site or Services when we see a Do Not Track signal from your browser.

Is Information About Me Secure?

  • Your account information is protected by a password or encryption key for your privacy and security. You need to work to protect against unauthorized access to your password or encryption key and to your computer by logging off once you have finished using a shared computer.
  • We use industry-standard Secure Socket Layer (SSL) software to protect the security of your personal information during transmission, which encrypts all password and payment-related information you input.
  • Credit card information is stored securely by an industry-leading credit card payment processor.
  • Only our employees who need to access Personal Information to perform a specific job (for example, a customer service representative) are granted access to it. All of our employees are kept up to date on our privacy and security practices.

Your Rights

If you are a European resident, you have the right to access Personal Information we hold about you and to ask that your Personal Information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your Personal Information in order to fulfill contracts we might have with you (for example if you make an order through the Site or Services), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

If you are a California resident, beginning January 1, 2020, you have the right to request the Personal Information we hold about you and to ask that your Personal Information be deleted. If you would like to exercise this right, please contact us through the contact information below.

Data Retention

When you interact with or place an order through the Site or Services or otherwise provide Order Information, or when a partner or affiliate provides us with Automatic Information, we will maintain your Personal Information for our records unless and until you ask us to delete this information.

What Information Can I Access?

Where available, you can access your Personal Information on our Site or Services or through the partner or relevant affiliated business and correct, amend, or delete information that is inaccurate within the corresponding Settings or other Account Information section.

What Choices Do I Have?

  • As stated previously, you can always opt not to disclose information, or not access, authorize, or interact with our Site or Services, but then you may be unable to use certain features of our Site or Services.
  • When available, you are able to add or update certain information on our Site or Services, such as those listed in the "What Personal Information About Users Do We Collect?" section above. When you update information, however, we may maintain a copy of the unrevised information in our records.
  • In certain instances, you may disable your RealGifts account by removing the application from your profile, or by discontinuing your use of the Site or Services. If you have any problems, please email . Please note that some information may remain in our records after disabling your account.
  • You may email us to review, update or delete your Personal Information where applicable at .
  • If you do not wish to receive e-mail or other mail from us, please notify us by e-mail at . Please note that if you do not want to receive legal notices from us, such as this Privacy Policy, those legal notices will still govern your use of our services, and you are responsible for reviewing such legal notices for changes.

Who Can Use Our Services?

Anyone registered with the Site or Services or with our partners can use our Site or Services, excepting any users, countries, or locations that are disabled, blocked, or otherwise not serviced. Please see the Privacy Policy of the partner or relevant affiliated business through which you are using our Site or Services for more information.


The Site or Services are not intended for individuals under the age of 18.

Conditions of Use

If you decide to use our services, your use and any possible dispute over privacy is subject to this Privacy Policy and our Terms of Use, including limitations on damages, arbitration of disputes, and application of California state law.

Third Party Websites

Our services may permit you to link to other websites on the Internet, and other websites may contain links to our services. These other websites are not under our control. The privacy and security practices of websites linked to or from our applications are not covered by this Privacy Policy, and we are not responsible for the privacy or security practices or the content of such websites.

Changes to this Privacy Policy

We may amend this Privacy Policy from time to time, at our sole discretion, so that you are always aware of what information we collect, how we use it, and under what circumstances if any, it is disclosed. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used.

Questions or Concerns

If you have any questions or concerns regarding the privacy of our services, please send a detailed message to . Your privacy is important to us and we will make every effort to resolve your concerns.


You may contact RealGifts at the following address:

P.O. Box 928679
San Diego, CA 92192

Effective Date of This Privacy Policy

This Privacy Policy is effective as of June 30, 2018.